What Is Dynamics 365 Field Service?

Dynamics 365 Field Service is a software solution developed by Microsoft that helps businesses manage and optimize their field service operations. It provides a range of tools and features to streamline processes, improve efficiency, and enhance customer satisfaction.

XEE Power apps Extension

XEETEK has implemented Dynamics 365 Field Service for businesses that need to be able to reconstruct work schedules while technicians are on the job, as well as for situations where work order and safety compliance tracking are critical to meeting the needs of our clients' networks.

XEETEK created a Power Apps extension on top of Microsoft Dynamics 365 Field Service to meet the unique business requirements of our client “PowerPro”. It's a Canvas based application that works on both web and mobile devices. This application's key features are as follows:

1. Visits are generated automatically based on customer agreements and the hour counter of the two most recent visits.
2. An advanced AI engine is used to generate automatic routing. This will assemble the visits based on their geolocation and efficiently dispatch them to the technicians.
3. A user-friendly mobile application integrated with Google Maps that simplifies routing and location identification for technicians.
4. Send alignment notifications to the Storekeeper, Technicians, and administration team.
5. Shake-hand functionality for transfers between stores and technicians.
6. Scanning of barcodes and QR codes for spare parts and visits.
7. Automatic renewal notification prior to agreement expiration.
8. Automatic generation and delivery of visit reports to customers.
9. Digital signature for the resource on the customer's premises.
10. Seamless integration with Microsoft 365 applications (Outlook, Teams, and so on).
11. Simple Integration with Dynamics 365 BC/FO.

Common Uses for Dynamics 365 Field Service

To reduce labor costs, businesses must now centralize their core systems. XEETEK experts can help them go paperless by automating complex SLA tracking, work orders, compliance, scheduling, and invoicing processes, ensuring a seamless integration into your existing business processes between your administration department your warehouse keeper, your technicians, and your customers.optimize their field service operations. It provides a range of tools and features to streamline processes, improve efficiency, and enhance customer satisfaction.

Take the first step towards revolutionizing your maintenance operations. Get in touch with us today to learn more about how our customized field service application on Microsoft Dynamics 365 can benefit your organization. We look forward to connecting with you soon.

XEE Maintenance

What Is Dynamics 365 Field Service?

XEE Power apps Extension

Common Uses for Dynamics 365 Field Service

Email us for a free consultancy

Keep In Touch