With Microsoft Dynamics 365 you’ll have the only suite of intelligent business applications that enables everyone to deliver operational excellence and create more engaging customer experiences.
1-What exactly is Dynamics 365?
Microsoft Dynamics 365 makes use of cloud technology to help you better organize your business. Its official focus is on enterprise resource planning (ERP) and customer relationship or engagement management. Dynamics 365 essentially read your digital records, from sales and website visitors to how much your vehicles have been used. Then you look for the ideal patterns. Whatever you order, this service will compile the data into clear reports that include useful charts, percentages, and insights.
2-How does Dynamics 365 work?
Microsoft Dynamics 365 is a cloud-based platform that connects all your Microsoft apps and services. It can link to your accounts in Outlook, Office 365, and Teams, as well as other compatible applications. Everything happens online and through Microsoft’s servers so you don’t need to download anything.
A well-integrated Dynamics 365 network can accommodate the requirements of any business. The Dynamics 365 planning tool, for example, includes VR capabilities. There are many other useful features to choose from, such as CRM and ERP add-ons. AI add-ons are also available for sales and customer service.
The platform’s customer service feature makes the most of the available data so that you and your employees can make customers happy while also communicating more effectively with them.
3-Artificial intelligence help
The platform’s customer service feature makes the most of the available data so that you and your employees can make customers happy while also communicating more effectively with them.
When you analyze your business data, you’ll also get helpful suggestions, which will improve as you learn the Dynamics 365 add-on. An agent can use AI sentiment analysis and message routing to detect emotional patterns in customer emails or messages. The agent can then direct interactions toward positive outcomes.
Dynamics 365 applications are designed to work in tandem with one another and with your existing systems to provide a comprehensive solution that connects your entire business. As a result, you connect with each customer:
With our Xeetek team, Make Dynamics 365 uniquely yours. Customize and expand your solution with the Microsoft Cloud—Microsoft Power Platform, Azure, and Microsoft 365—or hundreds of other well-known business tools.
Stay tuned for the next article, which will go over what customer service insights are in D365 and how Dynamics 365 improves customer relationships.