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Dynamics 365 Business Central Support plans and the differences between them
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Dynamics 365 Business Central Support plans and the differences between them
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|---|---|---|---|
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Unlimited support calls in working hour
| | | |
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Response time
|
<24 hrs
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<12 hrs
|
<8 hrs
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|
Ticketing system with automated flows
| | | |
|
Site Visits
|
Up to 2
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Up to 4
|
Up to 6
|
|
Consultancy
| | | |
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%99.9 Uptime Guarantee
| | | |
|
Application Version Update
| | | |
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Continuous Alignment on New Features Released
| | | |
|
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|---|---|---|---|
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User Training Sessions
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2
|
5
|
10
|
|
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|---|---|---|---|
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Man-Day Rate Discount %
|
10%
|
15%
|
20%
|
|
Granted Man-Days
| |
8
|
15
|
|
XEETEK Extensions Alignments
| | | |
|
XEETEK Extensions Discount %
| |
15%
|
30%
|
|
| |||
|---|---|---|---|
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Standard Modules Activation Discount %
| |
25%
|
50%
|
|
| |||
|---|---|---|---|
|
Power BI Dashboard Development Discount %
| | |
15%
|
|
|
Basic
|
Standard
|
Premium
|
|---|---|---|---|
|
SUPPORT
| |||
|
Unlimited support calls in working hours
| | | |
|
Response time
|
<24 hrs
|
<12 hrs
|
<8 hrs
|
|
Ticketing system with automated flows
| | | |
|
Site visits
|
Up to 2
|
Up to 4
|
Up to 6
|
|
Consultancy
| | | |
|
%99.9 Uptime Guarantee
| | | |
|
Application Version Update
| | | |
|
Continuous Alignment on New Features Released
| | | |
|
TRAINING
| |||
|
User Training Sessions
|
2
|
5
|
10
|
|
DEVELOPMENT
| |||
|
Man-Day Rate Discount %
|
10%
|
15%
|
20%
|
|
Granted Man-Days
| |
8
|
15
|
|
XEETEK Extensions Alignments
| | | |
|
XEETEK Extensions Discount %
| |
15%
|
15%
|
|
NEW MODULES
| |||
|
XEETEK Extensions Discount %
| |
25%
|
25%
|
|
POWER BI
| |||
|
XEETEK Extensions Discount %
| | |
15%
|
|
|
Basic
|
Standard
|
Premium
|
|---|---|---|---|
|
SUPPORT
| |||
|
Unlimited support calls in working hours
| | | |
|
Response time
|
<24 hrs
|
<12 hrs
|
<8 hrs
|
|
Ticketing system with automated flows
| | | |
|
Site visits
|
Up to 2
|
Up to 4
|
Up to 6
|
|
Consultancy
| | | |
|
%99.9 Uptime Guarantee
| | | |
|
Application Version Update
| | | |
|
Continuous Alignment on New Features Released
| | | |
|
TRAINING
| |||
|
User Training Sessions
|
2
|
5
|
10
|
|
DEVELOPMENT
| |||
|
Man-Day Rate Discount %
|
10%
|
15%
|
20%
|
|
Granted Man-Days
| |
8
|
15
|
|
XEETEK Extensions Alignments
| | | |
|
XEETEK Extensions Discount %
| |
15%
|
15%
|
|
NEW MODULES
| |||
|
XEETEK Extensions Discount %
| |
25%
|
25%
|
|
POWER BI
| |||
|
XEETEK Extensions Discount %
| | |
15%
|
|
| |
|---|---|
|
Unlimited support calls in working hours
| |
|
Response time
|
<24 hrs
|
|
Ticketing system with automated flows
| |
|
Site visits
|
Up to 2
|
|
Consultancy
| |
|
%99.9 Uptime Guarantee
| |
|
Application Version Update
| |
|
Continuous Alignment on New Features Released
| |
|
| |
|---|---|
|
User Training Sessions
|
2
|
|
| |
|---|---|
|
Man-Day Rate Discount %
|
10%
|
|
Granted Man-Days
| |
|
XEETEK Extensions Alignments
| |
|
XEETEK Extensions Discount %
| |
|
| |
|---|---|
|
XEETEK Extensions Discount %
| |
|
| |
|---|---|
|
XEETEK Extensions Discount %
| |
|
| |
|---|---|
|
Unlimited support calls in working hours
| |
|
Response time
|
<12 hrs
|
|
Ticketing system with automated flows
| |
|
Site visits
|
Up to 4
|
|
Consultancy
| |
|
%99.9 Uptime Guarantee
| |
|
Application Version Update
| |
|
Continuous Alignment on New Features Released
| |
|
| |
|---|---|
|
User Training Sessions
|
5
|
|
| |
|---|---|
|
Man-Day Rate Discount %
|
15%
|
|
Granted Man-Days
|
8
|
|
XEETEK Extensions Alignments
| |
|
XEETEK Extensions Discount %
|
15%
|
|
| |
|---|---|
|
XEETEK Extensions Discount %
|
25%
|
|
| |
|---|---|
|
XEETEK Extensions Discount %
| |
|
| |
|---|---|
|
Unlimited support calls in working hours
| |
|
Response time
|
<8 hrs
|
|
Ticketing system with automated flows
| |
|
Site visits
|
Up to 6
|
|
Consultancy
| |
|
%99.9 Uptime Guarantee
| |
|
Application Version Update
| |
|
Continuous Alignment on New Features Released
| |
|
| |
|---|---|
|
User Training Sessions
|
10
|
|
| |
|---|---|
|
User Training Sessions
|
10
|
|
| |
|---|---|
|
Standard Modules Activation Discount %
|
50%
|
|
| |
|---|---|
|
Power BI Dashboard Development Discount %
|
15%
|
