Microsoft Power Virtual Agents (PVA) is an app within the Microsoft Power Platform that empowers users to create intelligent chatbots for various tasks, without the need for coding expertise. Whether you want to answer simple questions or facilitate complex, multi-step conversations, PVA enables users to create bots that engage customers and employees seamlessly. The low-code, intuitive drag-and-drop interface makes it accessible to both citizen developers and pro developers alike.
By leveraging Power Platform connectors, Power Automate flows, custom topics, and AI-driven prompts, you can create dynamic, conversational workflows that intelligently respond to user input and automate processes based on specific triggers.
Choose from thousands of prebuilt data connectors spanning both Microsoft and non-Microsoft data sources to enhance your agent’s efficiency. These connectors enable seamless integration, allowing your agent to access and leverage data from diverse platforms, streamlining processes and improving overall performance.
Configure, train, and seamlessly integrate services within Azure, including Azure OpenAI Service, knowledge bases, and foundational models, to build intelligent and scalable solutions.
Integrate agents directly into the applications your employees rely on every day, such as Microsoft Teams, SharePoint, and Business Chat, for a seamless and efficient experience. This integration ensures your workforce has instant access to intelligent assistance and automation, all within their familiar tools.
Give agents secure access to your most valuable organizational data in Microsoft 365 or connect to your external line of business applications.
Build trust by implementing comprehensive policies, robust access controls, and effective environment management—all easily managed from within the admin center. This centralized approach ensures that your organization maintains strict security standards while simplifying oversight, empowering administrators to manage permissions, monitor activities, and enforce compliance with ease.
Eliminate the complexities of infrastructure management, maintenance, and updates, ensuring your agent operates at peak performance without the overhead. By offloading these responsibilities, you can focus on innovation and functionality, while your system remains reliable, scalable, and always up to date.
Optimize responses with built-in analytics, including essential key performance indicators (KPIs). By leveraging these insights, you can continuously fine-tune your agent to improve accuracy, efficiency, and user satisfaction, ensuring that it delivers consistently high-quality interactions.
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