Dynamics 365 Customer Insights provides businesses with a unified, 360-degree view of their customers by bringing together transactional, demographic, and behavioral data. Powered by AI, this platform helps organizations build deeper connections with customers by delivering personalized experiences, predicting customer needs, and driving customer loyalty. It enables businesses to act on insights to enhance engagement, boost productivity, and ultimately grow revenue.
Create new segments and uncover fresh audiences with AI-driven recommendations that refresh continuously with real-time data.
Enhance profiles using a variety of data sources, including proprietary insights, and leverage prebuilt AI models to unlock predictive capabilities.
Design real-time, cross-channel customer journeys that are contextually relevant for optimal results and reach.
Provide personalized experiences by delivering the ideal message at the perfect moment with AI-powered channel selection.
Uncover insights and easily grasp customer attributes through personalized profile summaries with the help of Microsoft Copilot.
Define your target segments for Copilot and effortlessly create, assess, and adjust customer segments in real time.
With Copilot, journey adjustments become effortless, leveraging real-time insights for smoother and more effective outcomes.
Providing a comprehensive suite of ERP, CRM, cloud, and automation solutions tailored to diverse needs.
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